Business & Integration Analyst
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work You'll Do
As a Project Delivery Analyst on the project, you will:
- Partner with stakeholders (e.g., program leadership, product owners, vendors) to elicit needs and translate them into requirements, process/design artifacts, and prioritized user stories.
- Support end-to-end Salesforce-centered application and integration delivery across programs such as Child Welfare and COVID-19 Tracking & Tracing.
- Drive Agile delivery ceremonies and alignment, including design walkthroughs, sprint demos, backlog refinement, and milestone tracking.
- Lead integration testing and user acceptance testing (UAT) planning and execution, ensuring clear entry/exit criteria and test readiness.
- Manage defects end-to-end in Azure DevOps, including triage, prioritization, root-cause coordination, and resolution verification.
- Contribute hands-on to Salesforce delivery (as needed), including Apex, Lightning Web Components (LWC), Lightning pages, and declarative automation, plus reports/dashboards to improve decision-making.
The Team
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.
Qualifications
Required:
- Create and manage traceability from requirements -> user stories -> test cases -> defects -> release outcomes.
- Embed testing into sprint delivery with risk-based coverage, clear acceptance criteria, and definition-of-done alignment.
- Adapt testing approaches across UI, integrations/APIs, data validation, and end-to-end workflows.
- Orchestrate test planning, environments, test data, stakeholder participation, and test execution reporting.
- Validate integration controls, error handling, data integrity, auditability, and reconciliation across systems.
- Bachelor's degree
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Public-sector human services experience or similar case management programs.
- Azure DevOps expertise (boards, backlogs, test management approach, defect workflows, dashboards/metrics).
- Salesforce delivery depth, including building/administering reports and dashboards and supporting public-facing experiences.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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