Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of this announcement closing date.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Education
• Must have High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
• Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting
• **Resume must include hours per week for work experience credit
• ** Candidates must demonstrate the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings, orientations, staff development, and training in a patient support setting
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs
• Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
• Preferred Experience: Supervising or leading remote MSA/AMSA teams working across multiple facilities and two EHRs (e.g., VistA/CPRS and Cerner/Oracle) with multiple software interfaces such as ISS, EPS, HSRM, PPMS, EPSI, RTC, DSV, and other VISN or facility level tools
• Experience in high pressure, fast paced surge support environments, including VISN level or multi-facility workload redistribution, float pool oversight, and backlog recovery
• Demonstrated ability to manage complex, non-scheduling administrative workflows, such as authorizations, documentation accuracy, appeals, reporting, business integrity monitors, and consult processing
• Experience using data, analytics, and process improvement methodologies to drive productivity, accuracy, timeliness, and workload standardization
• Ability to identify and champion AI supported workflow efficiencies and automation opportunities that enhance consistency, throughput, and staff workload balance
• Strong communication and collaboration skills with Veterans, clinical teams, external providers, leadership, and interdisciplinary VISN stakeholders
• Knowledge of privacy, confidentiality, and ADP security requirements (HIPAA, Privacy Act, FOIA, 38 U.S.C. 7332)
• References: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679
• Published August 1, 2019 The full performance level of this vacancy is GS 8
• Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.