NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Operational Specialist (Process Improvement).

Reporting to the Manager, Revenue Cycle Operations, the Operational Specialist supports hospital A/R process improvement efforts and escalation resolution through detailed analysis, workflow execution, and operational support. This role focuses on reviewing accounts, supporting resolution of complex billing issues, and assisting with implementation of workflow improvements identified through escalations and operational review.

The Operational Specialist works within established frameworks and escalation paths, contributing to issue resolution and process consistency while building advanced hospital A/R expertise.

Responsibilities

• Support investigation and resolution of assigned hospital A/R accounts and billing escalations under the guidance of Senior Specialists or management
• Perform detailed account reviews to identify billing errors, payer issues, or workflow gaps contributing to delayed or incorrect resolution
• Execute defined process improvement activities, including workflow updates, job aid revisions, and validation of operational changes
• Participate in workflow observation, side-by-side shadowing, and data review to support identification of improvement opportunities
• Assist with testing and validation of workflow or system changes impacting hospital billing and A/R processes
• Maintain accurate documentation and tracking of assigned work, escalations, and outcomes
• Escalate complex, high-risk, or unresolved issues to Senior Specialists or management with clear findings and supporting detail
• Performs other duties as assigned.

Personal Characteristics

• Clear and professional verbal and written communication skills
• Strong attention to detail with the ability to follow defined workflows and escalation protocols
• Ability to manage multiple assigned tasks while meeting deadlines
• Willingness to learn and apply hospital billing and A/R concepts in a fast-paced environment
• Collaborative approach with the ability to work effectively with peers and leadership
• Demonstrates accountability, reliability, and professionalism

Patient Experience and Access

• Supports a respectful and consistent patient experience by applying CARES principles during billing-related interactions
• Communicates clearly with patients and internal partners regarding billing questions, next steps, and follow-up expectations
• Applies the LEARN model when supporting resolution of patient billing concerns, escalating as appropriate
• Partners with Patient Access Center and Central Billing teams to support timely resolution and reduce patient confusion
• Identifies recurring patient-impacting issues and shares observations with leadership to support continuous improvement

Minimum Qualifications

• Associate’s Degree
• 1-3 years of relevant work experience or equivalent combination or training and relevant work experience.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,288.35-$80,136.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.